I am SO GLAD I’m not in the airline business any more! Another merger about to be finalized…can someone PLEASE tell me how the CUSTOMER benefits from this? The customer?!? WHAT A CONCEPT!!!

http://bit.ly/1KOpDJ4

Email_Subject_Lines

Easily, about 4 or 5 times a month, I get an email from someone I “know.” “Know” is in quotation marks because the sender is actually someone other than the person I really do know, but their email address or account has been hijacked by a scammer. The suspect email usually has very little copy and always has a link in the body of the message. First, if you are the recipient of the message, don’t–repeat, DO NOT–click the link! Any one of a number of bad things can happen and it’s just not worth it. Second, look at the sender’s address. If it’s something other than the usual address, that’s the clue that the address has been ripped-off.

Here is an article that provides additional information: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html. Scammers have way too much time on their hands, and there are a bazillion of ’em out there. Our accounts have been ‘jacked, so even if you’re tech-savvy, it can happen to you. All you can do is guard against it and take the necessary remedies and precautions when it does.

Good luck!

Greetings, everyone crazy enough to read my blog! And for those that do–or have–I apologize that I haven’t posted in over a half year. My video business keeps me plenty busy these days and I write a blog there, too, so that’s where all my content’s been going.

That said, I want to acknowledge another accomplished writer in the household: my wife–also known as “The Fetching Mrs. Wall.” She just published a post on her blog, “The Feral Cat Blog” that really speaks to the madness that seems to permeate all of society right now–and it’s really both disgusting and disillusioning as to where we are as a country and where we might be heading. I invite you to have a read and if you like it, please comment either here or on her blog. If you disagree, please be civil…we have enough incivility to go around.

https://theferalcatblog.wordpress.com/2015/07/12/i-know-you-dont-like-this/

~TRW

Hi, everyone! Here comes a rant, so tune out now if you don’t want to read it! Still here? OK, then…see if this sounds familiar: You answer your business line (or worse, your cell phone). It’s a “robo-call” from your own area code. The recorded message goes into a spiel warning that “your Google listing has not been claimed,” but as the business owner, you KNOW you’ve claimed it! You’re invited to “press 1 for important information,” along with (of course) a “special offer.” And you also have the option to “press 2 (or sometimes 9)” to be “removed from our list.” Have you heard this before? Bet you have!

Now here’s where it gets interesting (or aggravating…take your choice)! I had a minute or two to kill, so I called the number back, intending to admonish whoever had the guts to answer the call, since they allegedly represented Google, and Google should damn well know that I had claimed my business listing! And the response to my callback? “The number you dialed is not in service….” Really??  Well SOMEONE CALLED FROM THAT NUMBER!!!

My point to all this: Having worked at several companies that sell digital marketing services of all types, I know how this works. I’d like to think that over the years, the managements of these companies would have cleaned up this circus act—especially the part about representing Google (they don’t!). It just seems that the old “churn ‘em and burn ‘em” tactics are still alive and well and all the legitimate companies offering SEO, SEM, PPC, and other services, are getting a collective “black eye” as a result. I don’t have a beef with anyone working for a living, and these call centers provide thousands of jobs, but please don’t insult us business owners with information you know isn’t true!

In the meantime, I continue to Shake My Head on behalf of the companies out there that strive to do it right! Oh, and for the record, I pressed 2 AND 9!

NoRobocalls

Anyone still naive enough to think we have ANY privacy left just needs to look at this infographic. As I’ve said before, the internet is the world’s biggest innovation AND its biggest curse!! There is also an interactive version, which you can see here.

1276_worlds-biggest-data-breaches_jun143

 

 

What are your thoughts regarding privacy? Do we really have it any more?

Despite this unsettling observation, be sure to have a safe and Happy New Year!

~TRW

 

Infographic source: Business Insider & InformationIsBeautiful.net

Thinking of the state of journalism today, I was motivated to publish a short remembrance on LinkedIn. I have lots of writer friends on Facebook and thought I’d share this there, as well as here, for the blogosphere:

https://www.linkedin.com/pulse/article/20141022162549-12495457-we-lost-a-giant-yesterday

BenBradlee

I worked in the airline business (Eastern) for nearly a decade. Sometimes, I miss it. But I DO NOT like what has become of the industry, whether a “legacy” carrier or one that hasn’t been around long enough to be considered legacy. Notwithstanding the insane air fares and “fees, fees, all them FEES,” we are now witnessing travelers’ patience starting to fracture as the airlines continue to shrink “seat pitch*.” The airlines, in their drive for more revenue, jam as many passengers into the coach cabin as possible, have reduced seat pitch to a point to where if you’re a six-footer traveling on a cross country flight, you will probably have a very uncomfortable ride. Add to that the passenger in front of you who incessantly slams into your knees to recline their seat as if going to bed for the night and the kid behind you who insists on using your seat as a tree to climb, and it’s not hard to see why we have a sudden spike in air rage incidents. You’ve probably seen them recently reported in the national media, so I needn’t rehash them here. Once upon a time, you could sit in an airline seat and actually cross your legs—in coach!—but now, you feel worse than sardines in a can. A well-known airline analyst, Robert Mann, said it best, in a Daily Beast article, “It’s like rats in a maze. At a certain point they start eating each other.”

I don’t anticipate airline execs’ being clobbered aside their collective heads with a sudden sense of benevolence, under which they might increase seat pitch, so in the absence of that level of sanity, it might be time to consider locking the seats so they no longer recline. If you’d like to see a list of all the carriers (domestic and international), and their respective seat pitch—for all classes of service, click here.

In the spirit of full disclosure, I certainly don’t have a beef with the airlines earning a profit. In fact, when I look at the days when I worked in the industry, most lost money…in the billions! But it stands to reason that there could be a better balance in profitability, while maintaining a comfortable on-board environment for passengers.

I don’t travel as much as I used to, but many of my friends still do, and some travel a lot, so this subject should resonate with many of you. Feel free to share your thoughts…and keep calm when flying the “friendly” skies!

*Seat Pitch (as defined by Skytrax)

This is the distance between a row of seats – the measurement from the same position on two seats, one behind the other – it is NOT the legroom area as some believe. (For example, the back face of the seat in front of you, measured to the same point on the back face of the seat you are sitting in).